Refund and Returns Policy

1. Change of mind and ordinary returns

For an eligible online purchase, the customer may cancel without reason and without penalty within 7 calendar days after receiving the goods, subject to the Electronic Communications and Transactions Act 25 of 2002 (ECTA). The customer is responsible only for the direct cost of returning goods under this cooling-off right.

The cooling-off right may not apply to excluded transactions or goods, including goods made to the customer’s specifications, clearly personalised goods, goods that by their nature cannot be returned or deteriorate rapidly, and unsealed computer software, where applicable. Product-page terms cannot remove any statutory right.

Returned goods should be kept unused, uninstalled, undamaged, complete and reasonably suitable for resale, with original packaging, accessories, labels, protective materials and documentation where applicable. These condition requirements do not reduce rights relating to defective, unsafe, damaged, incorrect or misdescribed goods.

For a genuine change-of-mind or customer-selection return, reasonable return delivery costs may be the customer’s responsibility. POTATOTECH does not apply an undisclosed or automatic restocking fee under this policy. Any proposed deduction must be separately explained and must not reduce a remedy required by law.

Where the return is due to a defective product, a damaged product, an incorrect item supplied, or an item not as described, POTATOTECH bears the reasonable return shipping costs. Where the customer chose the wrong model, part number or compatible specification, the reasonable direct return delivery costs are the customer’s responsibility.

Cancellation before dispatch

If an order has not yet been dispatched, the customer may contact POTATOTECH to request a cancellation. Where an order has already been handed to the courier, it cannot simply be cancelled and will follow the return process instead. For overseas or direct-ship items, once the supplier has processed or dispatched the order, cancellation may no longer be possible.

2. Wrong model, variant or compatibility choice

Before ordering, check the exact brand, model number, variant, connector, revision and part number. If the listing information was accurate but the customer selected the wrong item, an unused and undamaged item may be considered under the ordinary-return process.

If POTATOTECH supplied incorrect compatibility information, omitted a material compatibility limitation or represented the item inaccurately, the matter will be assessed as a supplier or listing error. The customer will not be required to accept responsibility merely because the item was selected from the listing.

3. DOA — Dead on Arrival

Contact POTATOTECH as soon as reasonably possible if an item appears not to function when first tested. Include the order number, SKU, exact model, a description of the test performed and clear photographs or video where available.

1. Contact A791101872@gmail.com and keep the original packaging.
2. Provide the requested photos, video and basic test information.
3. Wait for a return authorisation or written return instructions.
4. Return the item securely for inspection if requested.
5. Depending on the findings and applicable law, POTATOTECH may repair, replace or refund the item.

A replacement is subject to stock availability; lack of replacement stock does not remove any statutory remedy that applies.

4. Defective goods and warranty

Commercial warranty

All goods are covered by the statutory implied warranty of quality under South African law. Where the Consumer Protection Act 68 of 2008 applies, qualifying failed, unsafe or defective goods may be returned within 6 months after delivery, without penalty and at POTATOTECH’s risk and expense, for the remedy selected by the consumer as provided by law, which may include repair, replacement or refund.

A product page may state a longer manufacturer or additional commercial warranty. Product-specific warranty terms are additional to, and do not replace or shorten, statutory consumer rights. Damage caused by incorrect installation, misuse, physical impact, liquid exposure, incorrect voltage or unauthorised modification will be assessed according to its cause and applicable law.

A defect claim may require reasonable inspection to distinguish a manufacturing or quality defect from installation damage, misuse, physical impact, liquid exposure, incorrect voltage or unauthorised modification. Inspection is not a waiver of the customer’s legal rights.

5. Repair parts: compatibility and dry test

This section applies especially to screens, batteries, charging ports, flex cables, boards, connectors and other installable parts.

Before installation

1. Verify the brand and exact model.
2. Verify the variant, connector, revision and part number.
3. Compare the received item with the listing before opening or modifying it.
4. Perform a dry test before removing protective film, applying adhesive, soldering or permanently installing the part.
5. Only complete the installation after functionality has been confirmed.

6. Installation damage

Damage caused by torn flex cables, broken connectors, excessive bending, liquid, incorrect voltage, incorrect installation, soldering damage, physical impact, unauthorised modification or other handling outside the product instructions may affect a commercial claim after inspection.

Installation does not automatically cancel every consumer right. The relevant question is what caused the failure and which remedy applies to the transaction.

7. Return authorisation and inspection

1. Send the order number and a clear description to A791101872@gmail.com.
2. Include the SKU, model, photos or video and the requested troubleshooting details.
3. Wait for an RMA or return authorisation where required.
4. Pack the item securely with the relevant accessories and proof of purchase.
5. Use only the return instructions and address supplied after review.

Return address: For approved exchanges and returns, use 16H blouklip street, Bassonia, Johannesburg South, Gauteng, 2061, South Africa. Contact POTATOTECH Support first and wait for an RMA or written return authorisation before sending any product. Do not send products to the registered office or any other address.

8. Refunds

Where a refund is approved, it will normally be made to the original payment method where practicable. POTATOTECH aims to initiate ordinary approved refunds within 5–10 business days after the returned item has been received and inspected. Where a transaction is cancelled under the ECTA cooling-off right, all payments will be refunded within the statutory period of 30 days from the date of cancellation, subject only to the direct cost of returning the goods where permitted by law. Bank or payment-provider processing time may apply after POTATOTECH initiates the refund.

9. Complaints and escalation

First contact POTATOTECH at A791101872@gmail.com and retain the order record, photographs and communications. If a complaint remains unresolved, the customer may consider the appropriate South African consumer complaint or ombud channel. An eligible unresolved matter may be referred to the applicable South African statutory consumer complaint channel. POTATOTECH does not currently represent membership of a specific external ombud or accreditation scheme.