Terms & Conditions

These Terms & Conditions apply to use of the POTATOTECH website and to orders placed through the online store. They should be read with the Shipping & Delivery Policy, Refund, Returns & Warranty Policy and Privacy Policy.

About POTATOTECH

POTATOTECH is a South Africa-focused retailer of electronics parts, accessories, repair tools and practical technology products.

Website use

Use the website lawfully and provide accurate information when creating an account, submitting an enquiry or placing an order. Do not interfere with website security, attempt unauthorised access, misuse product data or submit information that belongs to another person.

Products, compatibility and condition

Product images are provided for display purposes. The actual packaging, batch or colour details of an item may differ slightly, but the core specifications, model and function should match the listing. If a received item differs materially from its description, it is handled as an incorrect or misdescribed delivery.

Review the exact product title, images, model, variant, condition, specification and compatibility notes before ordering. Brand references and similar-looking parts do not by themselves confirm compatibility. If you are unsure, contact support before installation or purchase.

Orders and acceptance

Submitting an order is a request to purchase. The order record, payment status, product availability and applicable delivery information must be reviewed before fulfilment. POTATOTECH may contact the customer where information is incomplete, unavailable or requires clarification. A confirmation email does not change statutory consumer rights.

Pricing and payment

Prices, product availability, delivery charges and any applicable tax treatment are shown or confirmed through the applicable order process. POTATOTECH will publish a VAT registration number only after VAT registration is confirmed. Only payment methods displayed in live checkout are available. If a material pricing or configuration error is identified before fulfilment, the order may require clarification or cancellation subject to applicable law.

Shipping and delivery

Delivery areas, stock status, backorders, special orders, processing, charges and exceptions are governed by the Shipping & Delivery Policy. Current estimates are 3–7 business days for South African local stock, 5–10 business days for remote or outlying areas, and 10–20 business days for overseas or direct-ship orders. These are estimates unless a separate written commitment is confirmed.

Returns, defective goods and warranty

Eligible online purchases may be cancelled within 7 calendar days after receipt under the applicable ECTA cooling-off rules, with the customer responsible only for direct return costs where permitted. Qualifying failed, unsafe or defective goods may be returned within 6 months after delivery under CPA Section 56 at POTATOTECH’s risk and expense for the remedy selected by the consumer as provided by law. Full procedures, exclusions, compatibility issues, DOA claims, dry testing and installation-damage assessments are governed by the Refund, Returns & Warranty Policy. Product-specific warranties may add to, but do not replace or shorten, statutory consumer rights.

Intellectual property and website content

Website text, graphics, product images, layout and other content are provided for shopping and information purposes. Do not reproduce, scrape, republish or commercially reuse content without permission, except where permitted by law.

Trade and bulk orders

Trade, wholesale and bulk orders may be subject to separate pricing, payment, dispatch and return arrangements agreed in writing. The ordinary retail return rules may not automatically apply to a confirmed bulk or trade order; the specific terms agreed for that order apply.

Privacy and communications

Personal information is handled according to the Privacy Policy. Customers are responsible for checking that their contact and delivery information is accurate and for keeping account credentials confidential.

Customer Support Hours

Monday–Friday: 09:00–17:00 SAST
Saturday: 09:00–13:00 SAST
Sunday and South African public holidays: Closed
Email enquiries may be submitted at any time and are normally answered within one business day.

Complaints and escalation

Contact A791101872@gmail.com first with the order number, issue summary and supporting information. Eligible unresolved matters may be referred to the applicable South African statutory consumer complaint channel. POTATOTECH does not currently represent membership of a specific external ombud or accreditation scheme.

Governing information

Applicable law and dispute arrangements are governed by South African law. Nothing in these Terms excludes or limits any consumer right that cannot lawfully be excluded under applicable South African law. These Terms are not a substitute for professional legal advice.