Privacy Policy | POTATOTECH South Africa

This Privacy Policy explains how POTATOTECH may process personal information when you browse the website, create an account, place an order, contact support or use related services. It should be read with the website Cookie notice and applicable terms.

Who is responsible

Responsible entity: STAR BUY GLOBAL COMMERCE (PTY) LTD. Privacy and POPIA enquiries: A791101872@gmail.com.

What we may process

Identity and contact information such as name, email, phone number and delivery details.
Account, order, basket, payment-status, invoice and customer-service information.
Product, compatibility, return, warranty and complaint information supplied by the customer.
Technical information such as IP address, browser, device, log, security and diagnostic data.
Cookie, consent, analytics and marketing-preference information where the relevant tools are enabled.

Why we process it

To operate the website, basket, checkout, account and order process.
To communicate about stock, payment, delivery, returns, warranty and support requests.
To prevent fraud, misuse, unauthorised access and security incidents.
To meet legal, accounting, consumer-protection and record-keeping obligations.
To understand website performance and send optional marketing only where the applicable consent or lawful basis exists.

Lawful basis and consent

Depending on the activity, processing may be based on contract performance, legal obligation, legitimate interests such as security and service operation, or consent for optional activity. Browsing the website is not blanket consent to every optional activity. You may withdraw consent where applicable, but this does not affect processing already carried out lawfully.

Providers and sharing

WordPress, WooCommerce, hosting, security, email, analytics, cookie, anti-spam, courier and payment providers may process information only where enabled and relevant to the service. Service providers are used only where enabled and necessary for the relevant function. We do not request full card numbers or CVV codes through email, WhatsApp or website forms.

International transfers

Some service providers may process information outside South Africa. Where cross-border processing occurs, POTATOTECH will require appropriate contractual or legal safeguards consistent with applicable law.

Retention and deletion

Information is retained only for as long as reasonably necessary for the purpose collected, legal obligations, dispute handling, security and record keeping. Retention periods depend on the record type and applicable legal, accounting, transaction, security and dispute-resolution requirements. Deletion may be limited where information must be retained by law or is needed to establish, exercise or defend a legal claim.

Cookies and similar technologies

Essential cookies may support sessions, basket, checkout, login and security. Optional analytics, advertising or personalisation cookies require the applicable notice or consent where required. Current cookie purposes and available choices are described in the Cookie Policy and consent interface.

Your rights and requests

Subject to applicable law, you may request access, correction, deletion, objection, restriction or information about processing. Send requests to A791101872@gmail.com and provide enough information for the request to be assessed. We may need to verify identity before releasing or changing information.

Complaints

Contact A791101872@gmail.com first so the issue can be reviewed. Information Regulator or external complaint details: the Information Regulator (South Africa) or another legally applicable complaint channel.

Updates to this policy

This policy may be updated when the website, providers, legal requirements or business processes change. Effective date: 3 September 2026. Last updated: 3 September 2026.