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Order Tracking

Use this page to understand the usual order-status flow and the information needed when asking POTATOTECH for an update. Tracking availability depends on the fulfilment route and the courier information recorded for the order.

Order status

  1. Order received: the order has been submitted and is awaiting payment or order review.
  2. Payment confirmed: the payment status has been checked against the order record.
  3. Preparing: stock and order details are being checked before dispatch.
  4. Dispatched: the order has left the fulfilment point. A tracking reference may be provided when the selected delivery service supports tracking.
  5. Completed: the order is recorded as delivered or otherwise closed in the order system.

Tracking information

The courier or logistics partner assigned to an order depends on the destination, parcel size and the delivery option selected at checkout. When the selected delivery service supports tracking, the dispatch confirmation email will include the tracking reference or link.

Delivery estimates are communicated with the order confirmation once the fulfilment route is confirmed.

Not every order will have a live tracking link. If no tracking reference is available, the order record and fulfilment status remain the primary source of information.

Before requesting an update

  • Check the order confirmation email and spam folder.
  • Confirm the order number and delivery address entered at checkout.
  • Check whether the order is awaiting payment confirmation or stock confirmation.
  • Do not place a second order solely because a tracking email has not arrived.

Address changes

Contact POTATOTECH as soon as possible if the delivery address is incorrect. An address change cannot be guaranteed after dispatch, and any additional delivery or re-routing charge must be confirmed before it is accepted.

Delayed, lost or damaged delivery

Contact us with the order number and a description of the issue. For visible parcel damage, keep the packaging and photographs where possible. We will review the order record and the applicable delivery or returns route.

Need help?

Email: A791101872@gmail.com

Business hours: Monday–Friday: 09:00–17:00 SAST; Saturday: 09:00–13:00 SAST

Contact support or review Shipping & Delivery.