These Terms & Conditions apply to use of the POTATOTECH website and to orders placed through the online store. They should be read with the Shipping & Delivery Policy, Refund, Returns & Warranty Policy and Privacy Policy.
About POTATOTECH
POTATOTECH is a South Africa-focused retailer of electronics parts, accessories, repair tools and practical technology products.
Business details pending confirmation: [COMPANY NAME] | [COMPANY REGISTRATION NUMBER] | [BUSINESS ADDRESS] | [SUPPORT EMAIL]
Website use
Use the website lawfully and provide accurate information when creating an account, submitting an enquiry or placing an order. Do not interfere with website security, attempt unauthorised access, misuse product data or submit information that belongs to another person.
Products, compatibility and condition
Product images are provided for display purposes. The actual packaging, batch or colour details of an item may differ slightly, but the core specifications, model and function should match the listing. If a received item differs materially from its description, it is handled as an incorrect or misdescribed delivery.
Review the exact product title, images, model, variant, condition, specification and compatibility notes before ordering. Brand references and similar-looking parts do not by themselves confirm compatibility. If you are unsure, contact support before installation or purchase.
Orders and acceptance
Submitting an order is a request to purchase. The order record, payment status, product availability and applicable delivery information must be reviewed before fulfilment. POTATOTECH may contact the customer where information is incomplete, unavailable or requires clarification. A confirmation email does not change statutory consumer rights.
Pricing and payment
Prices, product availability, delivery charges and VAT treatment are shown or confirmed through the applicable order process. VAT status: [VAT STATUS]. VAT number: [VAT NUMBER]. Payment provider: [PAYMENT PROVIDER]. Only payment methods displayed in live checkout are available. If a material pricing or configuration error is identified before fulfilment, the order may require clarification or cancellation subject to applicable law.
Shipping and delivery
Delivery areas, stock status, backorders, special orders, processing, charges, estimates and delivery exceptions are governed by the Shipping & Delivery Policy. Any delivery estimate is indicative unless a separate written commitment is confirmed.
Returns, defective goods and warranty
Returns, change-of-mind requests, incorrect compatibility choices, DOA claims, defective goods, dry testing, installation damage and warranty assessment are governed by the Refund, Returns & Warranty Policy. Nothing in these Terms removes or reduces rights that cannot lawfully be excluded.
Intellectual property and website content
Website text, graphics, product images, layout and other content are provided for shopping and information purposes. Do not reproduce, scrape, republish or commercially reuse content without permission, except where permitted by law.
Trade and bulk orders
Trade, wholesale and bulk orders may be subject to separate pricing, payment, dispatch and return arrangements agreed in writing. The ordinary retail return rules may not automatically apply to a confirmed bulk or trade order; the specific terms agreed for that order apply.
Privacy and communications
Personal information is handled according to the Privacy Policy. Customers are responsible for checking that their contact and delivery information is accurate and for keeping account credentials confidential.
Complaints and escalation
Contact [SUPPORT EMAIL] first with the order number, issue summary and supporting information. If POTATOTECH participates in a relevant external scheme, an eligible unresolved matter may be escalated through that scheme. Current participation: [SCHEME PARTICIPATION PENDING CONFIRMATION].
Governing information
Applicable law and dispute arrangements: [GOVERNING LAW AND JURISDICTION PENDING CONFIRMATION]. These Terms are not a substitute for professional legal advice.