FAQ

• Standard delivery: calculated at checkout using [COURIER PROVIDER] when available
• Delivery charges: Final rates will be shown after the company confirms the shipping structure.
• Check your rate: [COURIER PROVIDER] tracking information when available

Once dispatched, you will receive a dispatch confirmation email with your waybill/tracking number.

• Use our Order Tracking Page
• Tracking activation timing depends on the courier scan and system
• Contact [SUPPORT EMAIL] if tracking appears delayed

We cannot deliver to P.O. Boxes or Postnet Suites. We use door-to-door courier requiring a physical address and signature.

If needed, select a available collection option only if shown at checkout.

• Check with family, neighbours, reception, or security gate
• Look for a courier collection card left at your door
• Wait until end of the same business day

If unresolved, contact [SUPPORT EMAIL] with your Order Number with your Order Number.

• 7 Days - General Returns: Change of mind or incorrect orders, in original uninstalled condition. Faulty, damaged or incorrectly supplied items are not limited to 7 days and are handled under South African consumer protection rules.
• 6 Months - Factory Defects (CPA Section 56): Parts that fail due to manufacturing defects

See our full Returns & Refunds Policy.

A Dry Test means connecting the new part to the device motherboard to verify it works before applying glue, removing protective films, or completing assembly.

1. Contact us at [SUPPORT EMAIL] or chat with us on WhatsApp with your Order Number
2. Send clear photos and a short video showing the defect with warranty seals visible
3. Wait for our team to issue an official RMA reference number
4. Pack securely and write the RMA number on the outside of the box
5. The return address is provided after your return request is approved; do not ship to an address that has not been confirmed

• Inspection: timing depends on the item and review
• Refund processing: normally uses the original payment method where practicable
• Bank or payment-provider timing: depends on [PAYMENT PROVIDER] and the customer’s bank

• Factory Defects / incorrect or damaged supply: reasonable return shipping costs may be covered where the return is due to our error or a genuine defect
• Buyer selection / change of mind: may be subject to the ordinary-return conditions; no automatic 15% restocking fee

• Original / OEM: only used where the product source and claim can be verified
• Aftermarket / Compatible: third-party replacement or accessory options where compatibility information is provided
• Grade A Aftermarket: High-quality compatible parts for cost-effective repairs

Each product listing includes a compatibility list. Always check your exact model number under Settings > About.

Not sure? Contact us at [SUPPORT EMAIL] or chat with us on WhatsApp for product support.

Warranty terms may vary by product type, condition and supplier policy. Product pages and the Returns Policy provide the relevant warranty and return information for customers.

Local Stock and Backorder status are shown or confirmed for the relevant product. Delivery availability depends on the destination and the option shown at checkout.

Trade account benefits may include wholesale pricing, priority dispatch and dedicated account support, subject to application approval and confirmed terms.

Trade support is being structured. Contact [SUPPORT EMAIL] with your business requirements; eligibility and terms must be confirmed.

Tax invoice availability depends on the confirmed business and VAT setup. Contact [SUPPORT EMAIL] if you require a document.

Bulk pricing is not guaranteed unless confirmed in writing. Contact [SUPPORT EMAIL] with the required quantities and products.