FAQ

Available payment options are shown at checkout. If an online payment option is not displayed for your order, contact POTATOTECH for assisted ordering support.

• Payment options - only options visibly enabled at checkout are available
• Payment provider - the provider displayed in live checkout, if enabled
• Support-assisted ordering - only where confirmed by POTATOTECH

POTATOTECH keeps payment communication clear so customers know which checkout or assisted ordering steps apply to their order.

• Browse our online store and add items to your cart
• Proceed to checkout and enter your delivery address
• Available payment methods are displayed at checkout
• You will receive an order confirmation email after placing your order
• A dispatch confirmation with tracking number will follow once your order is dispatched

Orders can be modified or cancelled before dispatch. Contact us immediately via:

• Email: A791101872@gmail.com

Have your Order Number ready for fastest service.

Delivery options and costs will be displayed at checkout once ordering is enabled, or confirmed in writing through the order support process. Delivery promotions, when active, will be displayed on the relevant page or order flow.

• Check your Spam / Junk folder
• Confirm the email address used at checkout was correct
• Log into your account to check order status
• Contact us at A791101872@gmail.com with your name and payment reference

Estimated delivery times after dispatch:

• Local Stock (South Africa delivery): usually 3–7 business days
• Overseas / direct-ship orders: usually 10–20 business days, depending on supplier handling, customs and courier capacity
• Remote or outlying areas: usually 5–10 business days, depending on destination and logistics availability

• Delivery charges: calculated and displayed at checkout or confirmed in writing before fulfilment.
• Tracking: courier and tracking details are provided when available after dispatch.

Once dispatched, you will receive a dispatch confirmation email with your waybill/tracking number.

• Use our Order Tracking Page
• Tracking activation timing depends on the courier scan and system
• Contact A791101872@gmail.com if tracking appears delayed

We cannot deliver to P.O. Boxes or Postnet Suites. We use door-to-door courier requiring a physical address and signature.

If needed, select an available collection option if shown at checkout once ordering is enabled.

• Check with family, neighbours, reception, or security gate
• Look for a courier collection card left at your door
• Wait until end of the same business day

If unresolved, contact A791101872@gmail.com with your Order Number.

• 7 Calendar Days - Eligible Online Returns: applicable online purchases may be cancelled after receipt under the ECTA cooling-off rules, with the customer responsible only for direct return costs where permitted. Faulty, damaged, incorrect or misdescribed goods are not limited to this ordinary return window.
• 6 Months - Statutory Quality Protection (CPA Section 56): qualifying failed, unsafe or defective goods may be returned at POTATOTECH’s risk and expense for the remedy selected by the consumer as provided by law.

See our full Returns & Refunds Policy.

A Dry Test means connecting the new part to the device motherboard to verify it works before applying glue, removing protective films, or completing assembly.

1. Contact us at A791101872@gmail.com with your Order Number
2. Send clear photos and a short video showing the defect with warranty seals visible
3. Wait for our team to issue an official RMA reference number
4. Pack securely and write the RMA number on the outside of the box
5. The return address is provided after your return request is approved; do not ship to an address that has not been confirmed

• Inspection: timing depends on the item and review
• Refund processing: normally uses the original payment method where practicable
• Bank or payment-provider timing: depends on the provider displayed in live checkout, if enabled and the customer’s bank

• Factory Defects / incorrect or damaged supply: reasonable return shipping costs may be covered where the return is due to our error or a genuine defect
• Buyer selection / change of mind: may be subject to the ordinary-return conditions; no automatic 15% restocking fee

• Original / OEM: only used where the product source and claim can be verified
• Aftermarket / Compatible: third-party replacement or accessory options where compatibility information is provided
• Grade A Aftermarket: High-quality compatible parts for cost-effective repairs

Each product listing includes a compatibility list. Always check your exact model number under Settings > About.

Not sure? Contact us at A791101872@gmail.com or Email Support